Returns & Exchanges
At Kite.Mobi, we want you to be completely satisfied with your high-tech gear, which is why we offer a seamless 30-day return policy for all electronics in their original condition. Whether you have changed your mind or encountered a technical issue, our dedicated support team is here to ensure a swift resolution.
Initiate Your Request
Log into your Kite.Mobi account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition at our warehouse, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing